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Returns Returns

We hope you loved your items as much as we do but if they weren’t right for you we have an easy and convenient returns process.

Returns Returns

Standard returns policy is 21 days for store & online orders.

Your return may be rejected if Items fail to be in a resalable condition.

Items must be in their original condition and include all tags.

A return cost of £1.99 will be deducted from your refund. If your order was with free delivery the restocking fee will be £3.

In-store returns are free.

Your invoice is attached to your order dispatch email.

You will receive email confirmation of your return.

Funds will be issued via payment method used for purchase within 3-5 working days.

CLICK HERE TO CREATE A RETURN

As part of our effort to reduce our carbon footprint we have now gone paperless.

No paperwork is required and your invoice is attached to your order dispatch email and returns are now processed online.

Returns

As a sister company of PixieGirl, you can easily return any unwanted items to a Yours Clothing store.

Returns made to all Yours Clothing stores will be FREE.

Simply supply your dispatch email and we will provide an exchange, gift card or refund.

CLICK HERE TO FIND YOUR NEAREST STORE

Returns Returns
  1. Please click on this link to open our returns portal - CREATE A RETURN HERE

(Standard returns policy is 21 days for store & online orders | Items much be in a resalable condition, unworn with the tags attached. Otherwise, your return may not be accepted.)

  1. Please enter your order reference starting with 2 letters For Example - YM123-4567-8901

(If the following error message shows ( Only Latin characters, digits, dash, and underscore are allowed – this means there is a space before or after the order reference or you have not entered the order reference in the correct format.)

  1. Please enter your postal code or email address

  2. Please click the items you want to return and select the reason why

  3. Please choose the courier you want to return

(Don’t worry if you do not have a printer, we offer QR codes too – A QR code is a barcode that is emailed to you, the couriers are able to scan this barcode and will print the label for you in store)

  1. An email will then be sent to you with the returns label or QR code

  2. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.

The funds will take 3-5 working days to reach your account.

Standard returns policy is 21 days for store & online orders. Your return may be rejected if Items fail to be in a resalable condition. Items must be in their original condition and include all tags.

Please return the item back to us via our return’s portal here - https://pixiegirl.returns.international/

Once inspected by our quality control and returns team, we will action accordingly.

All our parcels are inspected prior to despatch from our warehouse. If an item is missing, please contact our customer services team HERE.

Exchanges for online transactions are only available in store. We do not currently offer exchanges online.

For hygiene purposes, pierced jewellery, cosmetic products, and antibacterial masks are excluded from our returns policy. For further information, please check your email confirmation to confirm whether you item is eligible for return.

Please do not worry! You can contact our customer service team via live chat, or the contact form and they will be happy to cancel this return for you to go back onto the portal and re generate the return with another courier.